Get Help in Hamilton

To stay at our House, you must have a child being treated at McMaster Children's Hospital and be referred by someone from your child's medical team. 

Please talk to your child's hospital social worker, nurse, or other medical staff about getting a referral.

We request a nominal guest contribution of $12 per night per room which includes the cost of meals and use of all amenities. No family is ever turned away due to an inability to pay.

To be eligible to stay, families need to:

• Have a child (21 years of age or younger) being treated for at a local Hamilton hospital on an inpatient or outpatient basis.
• Live outside of a 45km radius from RMH®SCO (please note: families living within 45km of RMH®SCO may also be eligible for accommodation under extenuating circumstances).
• Have a referral from hospital staff social worker, nurse, or other medical staff.
• Please note: In the case of a high risk pregnancy, accommodation may be extended to the partner/family under certain conditions. Please contact the House for more details.
• Please note: Anyone who is suffering from or who has recently been exposed to a communicable illness cannot stay at RMH®SCO. This includes family members with colds, flu or sore throats. This policy is vital in minimizing risk to children with weak immune systems staying at the House.

Siblings and other family members in a supportive care role are welcome to accompany you at the House. We are only able to offer one guest room per family.
Please note that anyone who is suffering from or who has recently been exposed to a communicable illness cannot stay at RMH®SCO. This includes family members with colds, flu or sore throats. This policy is vital in minimizing risk to children with weak immune systems staying at the House.

We can offer each family one guest room which includes,

• One or two queen sized beds
• Private en suite bathroom
• Pull-out couch
• Ample Storage Space
• Mini-Fridge
• One parking space per guest room

Our House also offers the following amenities: 

• Kitchen with appliances
• Dining Room
• Fridge and pantry space
• Laundry Room
• Nursing Room with hospital grade pump
• Games Rooms
• Fitness Centre
• Movie Theatre
• Serenity Garden with seating

Upon arrival, you will be welcomed by a staff member who will meet with you about your stay and provide you with a full tour of our House.

Our family guest rooms are similar to a hotel room in design and are equipped with either two queen-sized beds or one queen-sized bed and a pull-out couch.

All guest rooms also include a full ensuite bathroom, a mini-fridge, and ample storage.

Common spaces include lounges, communal kitchen, laundry room, nursing rooms, games room, movie theatre, and fitness room.

When you child is returning for continuing medical care for the same condition, you may call us directly at 905-521-9983 ext. 2107 to request accommodations (subject to availability.)

Families can stay for as long as their child continues to receive inpatient treatment at McMaster Children's Hospital.

We provide breakfast and dinner daily served in our Dining Room. Vegetarian and gluten free options are available daily. 

Families can prepare their own meals in our communal kitchen. We also offer private fridge space & pantry storage for each family.

Coffee, tea, other beverages, and snacks are available daily.